Insights
News and perspective on patient financial experience.
Company updates, industry commentary, and research on medical debt and the patient responsibility challenge.
Care Cap Plus Joins athenahealth Marketplace Program
A new platform integration designed to increase patient pay and satisfaction across athenahealth’s provider network.
Corporatization of Healthcare
A look at how Wall Street financial pressures are reshaping the patient revenue cycle.
Streamline Coordination of Benefits for Fewer Claim Denials
Experian describes how overlapping policies, incorrect payer sequencing, and incomplete patient information can lead to denials and underpayments. Although this article predates the June 2024 range, it is highly relevant to a core Care Cap Plus service. Dedicated outreach, insurance discovery, and COB resolution can turn improperly classified self-pay accounts into reimbursement opportunities.
Medical Debt Is Making Americans Angry. Doctors and Hospitals Ignore This at Their Peril.
Why trust and compassion matter as much as recovery in patient financial engagement.
Evolving Patient Payment Collection Methods
Moving beyond aggressive collection tactics toward patient-respectful recovery.
Who’s Carrying Medical Debt in America? More Middle-Class Patients Than Rich or Poor Ones
New data on where medical debt is concentrated across income groups.
More Than 5,100 U.S. Hospitals Use Legal Action and Aggressive Tactics to Collect Patient Debt
An investigation into the financial and health toll of aggressive hospital collections.
Majority of Adults With Medical Debt Owe Money to Hospitals
Research from the Urban Institute on where medical debt originates.
Mitigating the Impact of Rising Staffing Shortages on Patient Revenue
How patient financial service teams can maintain revenue streams amid staffing pressure.