Insights
News and perspective on patient financial experience.
Company updates, industry commentary, and research on medical debt and the patient responsibility challenge.
Coverage Discovery
Experian reports that its coverage discovery tools identified significant previously unknown insurance coverage across millions of cases. This validates the opportunity within aged self-pay inventory while highlighting the need for operational follow-through. Care Cap Plus helps verify coverage, engage the patient, resolve COB, and provide the hospital with actionable insurance information.
Healthcare Debts in the United States: A Silent Fight
This peer-reviewed article describes medical debt as a financial and health-related burden associated with delayed care and stress. Care Cap Plus’s Golden Rule approach offers hospitals a way to pursue valid patient responsibility through dignity, compassion, and problem-solving before accounts escalate to adversarial collection activity.
Smart Access, Stronger Systems: 2025 Patient Access Survey
This joint survey examines how healthcare leaders are using digital tools and AI to improve patient access while preserving high-value human interactions. Care Cap Plus follows the same technology-enabled, human-led philosophy. Automation supports consistency behind the scenes while dedicated advocates build trust and help patients resolve complex financial issues.
The Patient Financial Experience: Leading Health Systems Weigh In
This Becker’s report connects patient financial interactions with satisfaction, loyalty, and financial sustainability. Care Cap Plus helps create a more supportive financial journey through personalized communication, insurance resolution, interest-free payment options, and dedicated account ownership.
The State of Patient Access 2025: Improved Access but a Rocky Patient Financial Experience
The Becker’s report highlights continued financial friction for patients even as providers invest in digital access tools. Care Cap Plus complements technology with insurance resolution, education, and concierge-level human advocacy. This combination helps improve the patient financial experience while supporting revenue recovery.
2024 Biennial Health Insurance Survey
The Commonwealth Fund reports that many insured working-age adults remain underinsured and experience medical debt or cost-related barriers to care. These patients often generate balances after insurance that are difficult to understand or afford. Care Cap Plus supports coverage review, compassionate outreach, and tailored payment resolution.
2025 Medicare Parts A & B Premiums and Deductibles
CMS announced updated Part A and Part B premiums, deductibles, and cost-sharing amounts for 2025. As Medicare beneficiaries face valid patient responsibility, hospitals need clear communication and careful review of secondary coverage. Care Cap Plus supports supplemental coverage verification, COB resolution, and respectful payment-plan options.
Insurance Discovery in Healthcare: How It Works
The article describes how incomplete eligibility information, outdated data, and overlooked primary, secondary, or tertiary coverage can disrupt reimbursement. Care Cap Plus combines insurance discovery with human follow-through, including coverage verification, patient outreach, COB resolution, and returning verified insurance information to the provider for billing.
Fair Debt Collection Practices Act Annual Report 2024
The CFPB report gives specific attention to medical debt, consumer complaints, collection practices, and regulatory activity. It supports an early-intervention model that validates accounts, investigates insurance and financial assistance opportunities, and communicates clearly. Care Cap Plus helps pursue respectful resolution before traditional debt collection becomes necessary.
Care Cap Plus Joins athenahealth Marketplace Program
A new platform integration designed to increase patient pay and satisfaction across athenahealth’s provider network.